Late, Cancellation & No Show Policy

Please show up 15 mins prior to your scheduled appointment to fill out all necessary paperwork.

Showing up late for your appointment could result in a shorter session time and possibly the need to re-schedule

As a courtesy, we contact you within 2 days prior to your appointment to provide a reminder. Please be courteous and call our office promptly if you are unable to attend an appointment. We require at least 24 hours notice so that your appointment time can be reallocated to another client.

Barring any unusual circumstances, if a client fails to contact us in the required time to reschedule or cancel an appointment the center reserves the right to charge a cancellation/no show fee. After-hour messages regarding cancellations may be left at 716-601-5498. Repeated missed appointments and non-compliance may result in discharge from our center.