Late, Cancellation & No Show Policy
Please show up 15mins prior to your scheduled appointment to fill out all necessary paperwork.
Showing up late for your appointment could result in a shorter session time and possibly the need to re-schedule
As a courtesy, we contact you within 2 days prior to your appointment to provide a reminder. Please be courteous and call our office promptly if you are unable to attend an appointment. We require at least 24 hours notice so that your appointment time can be reallocated to another client.
Barring any unusual circumstances, if a client fails to contact us in the required time to reschedule or cancel an appointment, the center reserves the right to charge a cancellation/no show fee of $35 for most visits and a $60 fee for appointments involving a lengthy procedure. For two or more late cancellations or no shows, a fee of $60 may be assessed each time. After-hour messages regarding cancellations may be left at 716-601-5498. Repeated missed appointments and non-compliance may result in discharging you from our center.